As many of you have noted, a number of encoder knobs were defective in the first batch of Hapax.
First of all, please accept our most sincere apologies for the inconvenience. We quickly realized the issue, and have been working to resolve it. We changed the design of the knob to alleviate the issue, and after receiving the new production units, we can confirm the redesign solves it.
We will send free replacement knobs to all customers that requests it.
Simply fill this form and we will send the replacement knobs ASAP.
All the customers of the first batch will get an email when these knobs are ready to ship, sent to the email address used at checkout. Please note this email will be a one-off, and you will not be subscribed to any marketing mailing-list.
All future units - June 2022 batch included - will have the revised non-defective knobs.
Good to hear that you changed the knobs. Hope you now have improved your quality check on the units, so you know that the hardware is ok, before they are send to users in the future.
The internal structure has been changed, and the knobs tested for wearing.
Frankly, we’ve always had what I’d consider rigorous QC, unfortunately this defect was an early failure of the internal structure, rather than a defect present at assembly.
Like I said, these new knobs have also been QC’d independently, and tested for wearing.
Did this form expire? I just started experiencing the encoder issue this morning and found this post. Went through signing up for a fremaforms account and everything and now it says access denied.
I had my first knob fail today after a few months of constant use … popped one of the replacement knobs on and voila, working perfectly. Thanks Squarp!
