Has anyone had their encoders on the Pyramid stop working? The encoder #4 on my pyramid has become completely unresponsive after a few weeks’ use.
One of the things I was disappointed with when I received the Pyramid, is I thought for the price it would be of better build quality, mostly with the cheap encoder feel.
I have a range of other devices/synths in the same price ballpark and their encoders feel much better.
Well, after some mild use one the encoders stopped working.
Has anyone experienced this? I want to ascertain if there’s a widespread problem with the encoders.
I’ll add one more thing: Other encoders ‘skip’ making adjustments the settings if you move them too fast, but it’s not as if I’m moving them extraordinarily fast. For example, using the main encoder to adjust the tempo. The numbers will stop changing while I’m turning if I go fast.
What I’m getting at: the encoders are really poor quality and hap-hazard in their execution.
I’ve just recived my mk3. Had a few issues with encoder 3 (or was it #4?). But it seems to depend on what mode I’m in, so i suspect a software bug.
But I haven’t had the time to test it so much yet…
Nope, mine works as intended. The most likely explanation is that you got one with faulty encoders.
Which of course does not mean every unit has faulty encoders, so the assumption that all Pyramids are built poorly just because you had some issues is incorrect.
Regarding encoders jumping, it can be a faulty encoder but most likely a software adjustment, most encoders will skip if you turn them too fast.
The pyramid is pretty basic in terms of hardware, nothing spectacular. But to me the hardware is well put together and the metal body and buttons feels and works good.
The housing and the pads/buttons feel good. The X-Y touchpad is also good. However, the encoders do not feel robust enough and I noticed this from first use. So no assumptions were made. It was a tactile observation.
Then, I’ve had an encoder fail to be responsive, and the main encoder not keeping up with my turn speed.
So in a sense, I believe my observation was validated. Unfortunately for me, of course.
Yes, my main encoder went dead after 2 months. It started with skipping and after couple weeks totally stopped. You’ll have to send it back and get a replacement unfortunately. They have a new encoder their using.
Hi! All of a sudden, encoder #1 stopped working. It skips values, stays around the same values and is virtually impossible to use. I’m on a MK1 Pyramid. I tried the deoxit I was sent by DSI years ago (remember the Pro’08 encoders? ), but that didn’t do anything unfortunately.
Has anyone here tried replacing the encoder themselves? I’m okay with soldering, but don’t want to ruin my beloved machine.
When I got my brand new Pyramid mk3 I had a faulty encoder, which I only realized after a couple of months. I contacted Squarp, sent it to them and got it back in a week, repaired. Great service!!
Replacing an encoder on the PCB is fairly simple, however disassembling and reassembling units is trickier than it might seem, especially MK1 units.
Obviously I’m biased, but I’d recommend contacting support for out-of-warranty servicing and save yourself the trouble. Otherwise, we’d be happy to provide references for the encoders.
If you’d be so kind as to use the contact form (Contact us | Squarp instruments), that would automatically open a support ticket on our end, and my colleague in charge of servicing will be able to better assist you.
I love my hapax but Im finding the encoders jumpy and inaccurate, overshoot etc. least favourite part of the whole unit tbh, i am always correcting movements the clicks don’t always equal 1 solid adjustment
), but that didn’t do anything unfortunately.