Today the screen of my Pyramid went blank ( it was idle for a while ), and I could only get the display back after turning power off and on again. I didn’t see this before, could be an issue with firmware 4.02 ?
I am worried, maybe a hardware issue with the screen ? I cannot reproduce this, today it happened already 3 times.
If anyone has a clue, please give me a reply !
It looks like a hardware issue with the display unit, not a problem with the firmware as I see. Even with the blank display all functions worked apparently. Fortunately my MK1 was a second hand instrument and I could reverse the deal.
Now I have an mkIII on order, hopefully arrives within a week .
Ok, thanks. Meanwhile, I downgraded to the oldest version available (3.32) and it seems to be working fine… I’ll test it a bit longer and get back on you if you want
Anyway, enjoy your brand new mkIII!
I meant that you could try your old mkI with OS 3.32, but now that I’m reading your post again I see that you don’t have it anymore. Anyway, may I ask how do you know that it was an hardware issue?
I will thanks, the odd thing is that with 3.32 everything it’s working fine, with 4.02 the screen randomly turns blank. That’s why I think it could be a software issue
I will go with the new 4.02 firmware when my mkIII arrives, let’s see what happens. I can go back to 3.x easily even without display.
By the way, in my case I have tested the affected mk1 with firmware 3.32, and the blank screen issue was still there. That’s why it was more likely a hardware issue at least in my case.
Good to know, thanks! In my case the issue appears only from version 4.0 and up, so maybe it’s a software issue after all. I hope so! I wrote to the support, let’s see what they say.
Today my new mkIII showed up and I have installed the 4.02 firmware. I have spent the last 4 hours to connect and configure it with my rig, and I didn’t see any blank screen so far.
Great, enjoy it!
Meanwhile, I wrote to the support team and they answered almost immediately. They sent me a beta 4.03 version that seems to have solved the issue.
Thanks Squarp, great support!