Clean the Playpads?

UpTop · October 26, 2019, 12:11am

I’ve had my Pyramid for a few months now and it’s one of the best pieces of gear I’ve ever purchased. Pad #1 sticks occasionally though, so I’d like to hear some ideas on how best to clean around these pads. Canned air? Work it until it stops sticking? Can they be removed for cleaning and re-inserted? I haven’t spilled anything on it and it stays covered when I’m not playing, so I’m not sure what might have gotten in there. Any help is appreciated!

frederic.font · February 18, 2020, 7:50am

Hi @UpTop,
Did you ever found a solution for that? I have just opened a brand new pyramid mk3 and I’m having a sticky pad.

pmatilai · February 18, 2020, 5:59pm

A brand new device is not supposed to have sticky pads. Contact the dealer or Squarp if bought directly from them (Contact us | Squarp instruments).

frederic.font · February 18, 2020, 6:32pm

yeah I contacted them as well. no answer so far but I’m sure they’ll answer in the next days.

thanks

UpTop · February 23, 2020, 6:16pm

The pad still sticks occasionally, but I don’t really notice it any more.I think with use it should work itself out. If you get an answer from Squarp will you please reply to this thread? I’m wondering if there is something that can be done. It’s such a minor issue I don’t really want to send it back to Squarp.

UpTop · February 23, 2020, 6:18pm

Which pad is it out of curiosity? Mine is the #1 pad.

frederic.font · February 24, 2020, 2:48pm

Hi, it is pad #2 for my.
Squarp answered that they could replace my unit, but that I can try scratching a bit the paining in the immediate surrounding of the pad and see if it gets better. I’ll try that later today and decide if I ask for a replacement or what I do…

Bromich · June 27, 2020, 10:04am

@frederic.font did you solved this problem? My new MK3 have sticky pad #9 ((

thetechnobear · June 27, 2020, 11:55am

If this is a new pyramid you should contact squarp.

Bromich · June 27, 2020, 1:52pm

@thetechnobear nobody answer

Porkwind · June 28, 2020, 4:31pm

Hi.

Found this on YouTube.

Sokram · June 29, 2020, 7:50am

I have several shipments of my pyramid for the same problem. They repair it and the few hours again give the problem. In my case there are several pads that fail. I am very disappointed with this, I have never happened with other devices.

Thibault_Squarp · June 29, 2020, 8:28am

Hi @Bromich,
I’m very sorry you’re having issues, and we will get to you very shortly.

Customer support is open during office hours, from Monday to Friday, 9am to 5pm. As with all companies, emailing on the weekend is bound to have you waiting for a few extra days. But we’re on it right now.

Closing this thread to avoid further necroposting