Hi @therockfrog ,
I’m very sorry you experienced this.
Please note this has nothing to do with them being mk3, you’ve just been really unlucky.
I do realize two mk3 in a row seem not to be a coincidence, but given the sample size, it’s not really representative of the entire supply.
What I can say is we’ve found the source of this low-occurrence failure, as the Bourns encoders we were using were not handled by our circuit board manufacturer within their specifications. This issue should not occur in any further batch.
Please note that if your unit is under warranty, we will service it free of charge, and we also provide an out-of-warranty repair service.
If you ever have a hardware issue with your machine, you should contact us via the contact form: