Pyramid encoder knob dying


after several dozen shows over the past year, it seems the push button functionality on my main encoder knob on my pyramid is not clicking down very well and I suspect it might die or fail soon.

wondering how to go about fixing this.

I’m gigging every Saturday in Las Vegas and Pyramid is a huge part of my four hour shows.

can I order them and swap it out myself? or do I have to send it back to the factory?

How long does all this take?

I’m considering ordering another Pyramid ASAP so I have a backup, and then when that gets here, sending the original one back in for repair.

What should I do?


i was having a similar issue and feared the encoder clicker was shot.

I pulled the plastic knob off and found that the clicker was fine, but the knob had been pushed down too far so that it was keeping the click from fully clicking. I shoved a bit of paper inside to raise the knob a couple of millimeters and it did the trick. Hopefully this is your problem as well and not a broken encoder.


Gigging every weekend in Vegas with 4 hour shows and Pyramid is important part?

1 - get a backup Pyramid! So easy because just plug the same or backup SD card and go!

2 - Send the damaged one back for repair.


I did on mine as well. Two encoders needed this fix (the main encoder and the leftmost one). I will however take it apart because I want to check if the circuit board isn’t bent. I might become worse, including making irreversible damage to the board if that’s the case, so I might want to shove some (isolated) pad under there to counteract the force applied on that area


the same happened with 2 of 6 clickable knobs on my unit.


it was simply that the knob was pushed too far into the housing and not clicking all the way down, I slipped the knob off and gently slid it back on the post and it’s working fine. I had been yanking up on the knob before with limited results, simply sliding it off all the way and putting it back on did the trick, works like new.

I suspect the knob was shoved in during transport. I make custom cardboard face covers for my desktop instruments. I will make a newer, more robust one for the Pyramid that has shims protecting the knobs from being shoved into the unit. I make these shims for instruments with delicate parts; hadn’t figured this would matter with Pyramid but this should keep it from happening again.

Still might get a backup Pyramid anyway, it’s a huge part of my sets.