Number Pad dim on Squarp Hermod

I bought a Hermod from Reverb, the 1 number pad is super dim, also the 2 number pad is dim as well. In picture the number 1 pad is on. Seller said is might be a power issue. I’ve checked the power and I have more than enough with my Trogotronix m/15. 10 amps, 12 volt and 5 volt.

The pads are set to high in the settings

Was wondering if any might know something about this, functionality seems to be fine.

Thanks for the help