I’ve just picked up my “new” Hapax this morning from my local music store. When I got it home and unpacked it, I can see that there are scratches on the display screens and a small scratch on the metal casing above one of the screens.
It was packaged in a cardboard box (branded) and the only protection was a thin foam layer with cutouts for the knobs and a cardboard overlay on top of that. It wasn’t bagged and there were no protective films on the screens. The plugs etc were in bags and separate from the main unit.
Is this how it is normally packaged? If it is normally packed like that then I guess I’ll suck it up but if it should arrive with more protection, I’ll likely return it for a properly new one.
Mine came in a branded brown cardboard box, no screen protectors, I cant remember if it was in a bag but it was in good condition. I return things if they are not brand new when i pay for brand new, but on super fussy close inspection, it was brand new.
The thin layer cover, is it a grey foam like material? If so I think that is a reusable dust cover to keep it nice.
Yours sounds like how mine was packaged, minus the small scratch
That’s helpful, thanks. I don’t think it’s too much to expect a bit of hardware costing £1200 should arrive unscratched. It was quite dusty too so I’m wondering if it was “open box” – everything else was all present and correct (including the foam cover as you described).
to be perfectly honest i think that is a protection layer with a scratch on it. its not optically clear. my screen is very shiny and polished. maybe try to peel it off. im sorry if im wrong but that looks like the protection layer is still on.
Well bugger me. I got a scalpel blade out and yes, there was a protective film on the screens. Thanks to @enthalpi too. I have to say that every other electronic device I can think of that had a screen protector also had a little tab to peel the thing off.
So just the scratch on the metalwork for me to be annoyed about now.
Oh my goodness you’re right! Had to use a razor blade to remove it (it’s made of harder plastic film than that I usually find), but now the screen is crystal clear. Thanks!
Had to use a razor blade to remove it (it’s made of harder plastic film than that I usually find), but now the screen is crystal clear. Thanks!