Encoder doesn't work


My encoder 1 doesn’t work when I turn it. Pressing it still works but I can’t rotate and choose program changes in 2nd+track screen anymore for instance.

Is this a hardware problem or do I have to change a setting?

Thx and kind regards


Uh oh! So if it clicks, then I’m not sure the piece of paper trick will help here.
Have you removed and re seated the cap?
Try that, maybe the threads are misaligned?

If it’s fitting correctly and the potentiometer is moving, and it’s clicking, but not giving any feedback from turning it then something is wrong with the pot.
Contact Squarp via email asap and get it resolved. They’re lovely, and will totally help you.

Let us know how it goes please. What was wrong, and how/if you got it working.

Sunshine, what have you done about sticky buttons? My first and last notes on the keyboard stick when I press down, making it tricky for playing drum parts and such