# Touchpad issues **URL:** \ **Category:** Pyramid\ **Created:** [January 29, 2020, 9:23pm UTC](https://squarp.community/t/touchpad-issues/3698 "2020-01-29T21:23:06Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![gueuze](https://squarp.community/letter_avatar_proxy/v4/letter/g/3be4f8/32.png) [@gueuze](https://squarp.community/u/gueuze)\ **Post date:** [January 29, 2020, 9:23pm UTC](https://squarp.community/t/touchpad-issues/3698/1 "2020-01-29T21:23:06Z")
I recently purchased a used Pyramid from eBay. It’s great but there seems to be a problem with the touchpad… It’s running PyraOS 3.22 When I go into settings, misc and try to turn on the touchpad, nothing happens and it stays set to Off. If I move the encoder the display flashes a bit but nothing else happens. I saw somewhere someone mentioned you could calibrate it by holding encoder 2 while switching the power on. I tried this but it says ‘init touchpad’, and touching the touchpad does nothing. Obviously I also can’t assign the touchpad to any CCs or do anything with it ☹ Any ideas what the problem is and if there is a fix? ---
**Author:** ![OxOnFord](https://squarp.community/user_avatar/squarp.community/oxonford/32/1703_2.png) [@OxOnFord](https://squarp.community/u/OxOnFord)\ **Post date:** [January 29, 2020, 9:50pm UTC](https://squarp.community/t/touchpad-issues/3698/2 "2020-01-29T21:50:11Z")
Stays off: did you press it down when your cursor is on off? … I’d try to check whether the touchpad works. Record any cc via touchpad in step mode. If it works then I would try more gestures over touchpad while holding the encoder as sometimes it is tricky to catch the axis Y or X. ---
**Author:** ![gueuze](https://squarp.community/letter_avatar_proxy/v4/letter/g/3be4f8/32.png) [@gueuze](https://squarp.community/u/gueuze)\ **Post date:** [January 29, 2020, 10:06pm UTC](https://squarp.community/t/touchpad-issues/3698/3 "2020-01-29T22:06:53Z")
I go to settings, misc, scroll down to touchpad, press the encoder, turn the encoder, and it doesn’t change to on, it stays saying off. If I move the encoder a lot I can get it to say on for a brief moment before it goes back to off. It doesn’t work at all; I can’t record anything in step mode at all. I’m starting to think it’s a hardware issue ☹ ---
**Author:** ![OxOnFord](https://squarp.community/user_avatar/squarp.community/oxonford/32/1703_2.png) [@OxOnFord](https://squarp.community/u/OxOnFord)\ **Post date:** [January 29, 2020, 11:30pm UTC](https://squarp.community/t/touchpad-issues/3698/4 "2020-01-29T23:30:19Z")
Take off the knob and try it without. I remember it posted here somebody and the issue was to put a small flat thing inside to lift it a bit. Try it ---
**Author:** ![gueuze](https://squarp.community/letter_avatar_proxy/v4/letter/g/3be4f8/32.png) [@gueuze](https://squarp.community/u/gueuze)\ **Post date:** [January 29, 2020, 11:53pm UTC](https://squarp.community/t/touchpad-issues/3698/5 "2020-01-29T23:53:56Z")
The knob is fine. Everything else works OK, the problem is with the touchpad. ---
**Author:** ![OxOnFord](https://squarp.community/user_avatar/squarp.community/oxonford/32/1703_2.png) [@OxOnFord](https://squarp.community/u/OxOnFord)\ **Post date:** [January 30, 2020, 6:34am UTC](https://squarp.community/t/touchpad-issues/3698/6 "2020-01-30T06:34:15Z")
I’d refresh the firmware first and ask pyramid team then. ---
**Author:** ![Squelektron](https://squarp.community/letter_avatar_proxy/v4/letter/s/54ee81/32.png) [@Squelektron](https://squarp.community/u/Squelektron)\ **Post date:** [February 10, 2020, 12:12pm UTC](https://squarp.community/t/touchpad-issues/3698/7 "2020-02-10T12:12:53Z")
Yep - looks like have something extremely similar here… Mk2 \> PyraOS 3.23 Unresponsive touchpad. Unable to turn from OFF to ON in MISC settings - though as you mention, it will turn to ON very occasionally, and seemingly at random, but reverts to OFF when clicking the the encoder down. In desperation I tried the ‘encoder trick’ as mentioned in this trail - but no success. Touchpad calibration, by switching the device on whilst encoder 2 is pressed down, just gives me the same ‘Touchpad init…’ message, from which point I can do nothing. I need to contact Squarp directly I guess - have you managed to progress with yours yet by any chance? ---
**Author:** ![BoutiqueCase](https://squarp.community/user_avatar/squarp.community/boutiquecase/32/1055_2.png) [@BoutiqueCase](https://squarp.community/u/BoutiqueCase)\ **Post date:** [February 11, 2020, 9:20am UTC](https://squarp.community/t/touchpad-issues/3698/8 "2020-02-11T09:20:12Z")
I had a similar issue, pyramid would freeze when I wanted to activate usb midi in the misc settings menu. A fresh firmware install fixed it. ---
**Author:** ![Bigtoop](https://squarp.community/letter_avatar_proxy/v4/letter/b/a87d85/32.png) [@Bigtoop](https://squarp.community/u/Bigtoop)\ **Post date:** [April 17, 2022, 5:45pm UTC](https://squarp.community/t/touchpad-issues/3698/9 "2022-04-17T17:45:58Z")
Hi, I got this same issue today. I can’t tell when the touchpad has become unresponsive. I’m running PyraOs 4.02 (latest), can’t turn touchpad ON from the misc settings and the touchpad calibration at the startup gives recurring messages of: “ERROR CTRL SETTINGS 2 REINIT TOUCHPAD… TOUCH TO VERIFY” The messages keep repeating on the screen, touching the touchpad doesn’t do anything. ---
**Author:** ![Thibault](https://squarp.community/user_avatar/squarp.community/thibault/32/1170_2.png) [@Thibault](https://squarp.community/u/Thibault)\ **Post date:** [April 19, 2022, 8:33am UTC](https://squarp.community/t/touchpad-issues/3698/10 "2022-04-19T08:33:09Z")
Hi, I’m sorry to hear about that. Please reach out to us via the contact form, we’ll try and figure this out. > **[Contact us | Squarp instruments](https://squarp.net/contact/)** > > Squarp Instruments dream up the hardware musical interfaces of tomorrow. Makers of Pyramid, Hermod & Rample.