Pyramid BPM Problem

Right in the middle of a session, I seem to have developed a problem with my encoder. My pyramid is just a few months old. When I turn the encoder in EITHER direction, just just sends a “right turn” (CW) signal to the unit. For example, when I try and turn DOWN the BPM it only increases it no matter which way I turn the encoder. Another example: I can only move to the right in the setup menu. I cannot move to the left. I reloaded the 4.02 firmware and no change. Turned on the Pyramid holding the FX button to reset to default. Again, no change. Any suggestions?

Contact Squarp, they’re really bang on for repairs

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Yee to that fren