Orders directly from Squarp

I decided to order a Hermod directly from Squarp’s web store since my dealer here in Canada doesn’t have them in stock.

It’s been 5 days now and I still haven’t got a shipping confirmation and no response to my email. Should I be worried? Are they on holiday?

Ok, my Hermod arrived! It was sent, but I was just never updated with tracking info.

I ordered two Pyramids at different times and received a tracking number both times. Delivery from France to the Urals took 10 days.
In France, May 1 - Labor Day, May 8 - Victory Day - perhaps because of this hitch with sending