# I just ordered a Hapax! (Order update?) **URL:** \ **Category:** Hapax\ **Created:** [March 1, 2022, 9:32pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905 "2022-03-01T21:32:41Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![ChilledPanda](https://squarp.community/letter_avatar_proxy/v4/letter/c/d2c977/32.png) [@ChilledPanda](https://squarp.community/u/ChilledPanda)\ **Post date:** [July 9, 2022, 8:14am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/125 "2022-07-09T08:14:15Z")
Well they all sound like positive changes. As they say best things come to those wait. When the Hapax arrives I’m sure your life will be complete 😉 ---
**Author:** ![freqout](https://squarp.community/letter_avatar_proxy/v4/letter/f/5daacb/32.png) [@freqout](https://squarp.community/u/freqout)\ **Post date:** [July 9, 2022, 10:33pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/126 "2022-07-09T22:33:38Z")
Curious to hear from fellow Americans who have ordered a Hapax recently. The US Dollar has gained a lot of strength against the Euro recently… almost 1:1 at this point. The front page of the squarp site lists it as 864 euros / 979 dollars. When I move towards checkout, up until the point where I enter my payment method, the total is still in Euros. Wondering if any of the payment options do the charge in euros vs. dollars. Past experience is that paypal likes to rip you off on the conversion and my credit card company gives a fair one. Is the $979 on the front page just based on what the conversion was earlier in the year when the Hapax came out? Can anyone share their experience? Thanks! ---
**Author:** ![chrisroland](https://squarp.community/letter_avatar_proxy/v4/letter/c/e480ec/32.png) [@chrisroland](https://squarp.community/u/chrisroland)\ **Post date:** [July 10, 2022, 12:28am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/127 "2022-07-10T00:28:31Z")
when i paypaled for my Hapax in March the exchange rate appears to have been set at the time of purchase .87 Euro to 1 dollar, i.e., 864 euro ended up at 994 dollars bottom line ---
**Author:** ![sirshannon](https://squarp.community/user_avatar/squarp.community/sirshannon/32/1243_2.png) [@sirshannon](https://squarp.community/u/sirshannon)\ **Post date:** [July 10, 2022, 3:01am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/128 "2022-07-10T03:01:33Z")
I did. $40.81 ---
**Author:** ![michaeljk1963](https://squarp.community/user_avatar/squarp.community/michaeljk1963/32/1982_2.png) [@michaeljk1963](https://squarp.community/u/michaeljk1963)\ **Post date:** [July 10, 2022, 2:15pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/129 "2022-07-10T14:15:43Z")
> [@freqout](#): > > Wondering if any of the payment options do the charge in euros vs. dollars. Good point. I used my credit card, and the total in late May was $915.93, not $979, so I suspect today it would be more like $885. ---
**Author:** ![Arrows](https://squarp.community/letter_avatar_proxy/v4/letter/a/9fc29f/32.png) [@Arrows](https://squarp.community/u/Arrows)\ **Post date:** [July 11, 2022, 12:47pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/130 "2022-07-11T12:47:59Z")
Thanks! ---
**Author:** ![Th3ahmed](https://squarp.community/letter_avatar_proxy/v4/letter/t/cc9497/32.png) [@Th3ahmed](https://squarp.community/u/Th3ahmed)\ **Post date:** [July 13, 2022, 9:10am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/131 "2022-07-13T09:10:32Z")
Hey guys, did anyone order after April 1st and received it yet? ---
**Author:** ![Voodooj](https://squarp.community/letter_avatar_proxy/v4/letter/v/6de8d8/32.png) [@Voodooj](https://squarp.community/u/Voodooj)\ **Post date:** [July 13, 2022, 10:24am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/132 "2022-07-13T10:24:59Z")
I emailed squarp yesterday. no news since June 24 with the tracking number squarp had said that the June batch would be distributed the first week of July at most and still nothing I’m disappointed and starting to get angry they can at least apologize for this new delay ---
**Author:** ![Th3ahmed](https://squarp.community/letter_avatar_proxy/v4/letter/t/cc9497/32.png) [@Th3ahmed](https://squarp.community/u/Th3ahmed)\ **Post date:** [July 13, 2022, 11:18am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/133 "2022-07-13T11:18:43Z")
They said between the 11th and the 22nd of july in my last comm with them. When did you order yours? They’re a small team and they must be working really hard to push these out. I guess the best way to give precise dates ---
**Author:** ![doverbeach](https://squarp.community/letter_avatar_proxy/v4/letter/d/3d9bf3/32.png) [@doverbeach](https://squarp.community/u/doverbeach)\ **Post date:** [July 13, 2022, 12:05pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/135 "2022-07-13T12:05:17Z")
Just receved an email, bad news. Ordered on march 8 You ordered a Hapax and we expected to ship the unit at the end of June 2022. Unfortunately, we faced a production issue with the faceplate manufacturing, highlighted after the final quality control tests. This issue only affects this batch, but not all parts of this batch (units without issue are already shipped). We have just decided to hold the assembly, our R&D/production team is entirely dedicated to fix and produce the new parts as soon as possible. Taking into account manufacturing time, assembly process and quality check, your Hapax should be delivered in early September. really considering cancel the order and get an oxi one. I understan their issues, but I need a sequencer 😃 ---
**Author:** ![videomusik](https://squarp.community/user_avatar/squarp.community/videomusik/32/3140_2.png) [@videomusik](https://squarp.community/u/videomusik)\ **Post date:** [July 13, 2022, 12:41pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/136 "2022-07-13T12:41:17Z")
Oh no. Just got the same email 😢 In waiting for the Hapax I brought out my Pyramid again to familiarize myself with the workflow. Guess we’re going to be real good friends this summer 🙂 ---
**Author:** ![michaeljk1963](https://squarp.community/user_avatar/squarp.community/michaeljk1963/32/1982_2.png) [@michaeljk1963](https://squarp.community/u/michaeljk1963)\ **Post date:** [July 13, 2022, 1:21pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/137 "2022-07-13T13:21:19Z")
I am wondering if this will mean that my Hapax, which was supposed to come in September, will be pushed back. I’d be okay with this because I will be traveling for the second half of September. I am a little surprised that they aren’t ramping up production as much as it seems they should in light of the obvious demand Hapax has created. On the other hand, I appreciate their transparency about design and manufacturing quality control issues. As I’ve said before, I am not usually one who buys anything in its first iteration so getting a (post?) September batch means I am kind of getting the third iteration of a new product, so they will have time to work out more kinks. Also, remember that products like this often are announced at NAMM or Superbooth and then all is quite for a year or more before anything is released. These guys released this thing very shortly after announcing it. So, if I have to wait six months for mine, meh. ---
**Author:** ![doverbeach](https://squarp.community/letter_avatar_proxy/v4/letter/d/3d9bf3/32.png) [@doverbeach](https://squarp.community/u/doverbeach)\ **Post date:** [July 13, 2022, 2:10pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/138 "2022-07-13T14:10:17Z")
I won’t be surprised if the third batch will be delayed as well, given that the second was posponed to september. It was fine for me waiting till today, but I sold my primary sequencer and I can’t wait till september, so I canceled the order. i’m sure I’ll try the hapax in the future, but not this year. ---
**Author:** ![Arrows](https://squarp.community/letter_avatar_proxy/v4/letter/a/9fc29f/32.png) [@Arrows](https://squarp.community/u/Arrows)\ **Post date:** [July 13, 2022, 2:11pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/139 "2022-07-13T14:11:48Z")
Had a feeling there might have been an issue when they hadn’t yet shipped a couple weeks after the labels were created. Oh well! Better get a fully functioning unit, whenever it arrives. Sorry for Squarp to have these issues—tough for a small company. Hope the next batch is faultless! ---
**Author:** ![michaeljk1963](https://squarp.community/user_avatar/squarp.community/michaeljk1963/32/1982_2.png) [@michaeljk1963](https://squarp.community/u/michaeljk1963)\ **Post date:** [July 13, 2022, 3:00pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/140 "2022-07-13T15:00:19Z")
That’s fair. I am sure Squarp knows they will lose customers this way. ---
**Author:** ![poij](https://squarp.community/letter_avatar_proxy/v4/letter/p/b9bd4f/32.png) [@poij](https://squarp.community/u/poij)\ **Post date:** [July 13, 2022, 5:42pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/141 "2022-07-13T17:42:23Z")
I think it’s quite possible the September batch will still ship on time. When I read the email this morning I was like “sounds like they’re upping the quantity on faceplates with the Sept parts shipment, and finalizing June orders first.” Hopefully! ---
**Author:** ![michaeljk1963](https://squarp.community/user_avatar/squarp.community/michaeljk1963/32/1982_2.png) [@michaeljk1963](https://squarp.community/u/michaeljk1963)\ **Post date:** [July 14, 2022, 1:31pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/142 "2022-07-14T13:31:09Z")
Prior to ordering the Hapax, I’d never pre-ordered an instrument before (although I have asked Sweetwater and Guitar Center) to notify my when something out of stock becomes available). Does anyone know if it customary practice or is it unusual to send things out in batches when building a newer product? It seems to me that a much more efficient process would be to just build as many as you can on a continuing basis and send them out as they are done (assembly line mode). I guess maybe none of this even makes sense to ask in a world with global supply chain issues (as in, whatever might have been customary isn’t relevant now), but thought I’d ask anyway. ---
**Author:** ![Loz](https://squarp.community/user_avatar/squarp.community/loz/32/55_2.png) [@Loz](https://squarp.community/u/Loz)\ **Post date:** [July 14, 2022, 3:02pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/143 "2022-07-14T15:02:51Z")
I’m guessing that the parts arrive in batches for them to assemble? Can’t imagine a factory is sending one face plate at a time… ---
**Author:** ![chrisroland](https://squarp.community/letter_avatar_proxy/v4/letter/c/e480ec/32.png) [@chrisroland](https://squarp.community/u/chrisroland)\ **Post date:** [July 14, 2022, 3:03pm UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/144 "2022-07-14T15:03:46Z")
as Squarp has detailed in several emails to the preorders, they can only assemble the final units in France as quickly as they can received the manufactured parts from their China suppliers. and when they’re made-to-order based on actual sales, it’s not like there are spare parts for non-ordered units to be assembled on an ongoing basis (this is not unique to Squarp) > **[Supply Chain Issues Are Killing Synth Companies And Making It Impossible To...](https://www.synthtopia.com/content/2022/07/12/supply-chain-issues-are-killing-synth-companies-and-making-it-impossible-to-ship-new-designs/)** > > Supply chain issues are killing synth companies and making it impossible for others to manufacture and ship new designs. ---
**Author:** ![CeeDub](https://squarp.community/letter_avatar_proxy/v4/letter/c/f07891/32.png) [@CeeDub](https://squarp.community/u/CeeDub)\ **Post date:** [July 15, 2022, 2:06am UTC](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905/145 "2022-07-15T02:06:42Z")
Mine was shipped to WV and I paid no import duty. [Previous page](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905.md?page=6) [Next page](https://squarp.community/t/i-just-ordered-a-hapax-order-update/6905.md?page=8)