# Big red arrow on startup? **URL:** \ **Category:** Rample\ **Created:** [January 14, 2024, 1:01am UTC](https://squarp.community/t/big-red-arrow-on-startup/10711 "2024-01-14T01:01:21Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mate\_stubb](https://squarp.community/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mate\_stubb](https://squarp.community/u/mate_stubb)\ **Post date:** [January 14, 2024, 1:01am UTC](https://squarp.community/t/big-red-arrow-on-startup/10711/1 "2024-01-14T01:01:22Z")
Turned on my Rample tonight and the screen had a big red arrow pointing towards the SD card slot. What does this mean? ---
**Author:** ![Thibault](https://squarp.community/user_avatar/squarp.community/thibault/32/1170_2.png) [@Thibault](https://squarp.community/u/Thibault)\ **Post date:** [January 15, 2024, 9:14am UTC](https://squarp.community/t/big-red-arrow-on-startup/10711/2 "2024-01-15T09:14:02Z")
Hi @mate_stubb This means the SD card is not detected by Rample. You could try re-seating it in the slot, or doing a reformat, as detailed [here](https://squarp.net/faq/#XX6hQcNad). If the problem persist, you should contact us through the [contact form](https://squarp.net/contact), and my colleague in charge of customer service will take care of it. ---
**Author:** ![mate\_stubb](https://squarp.community/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mate\_stubb](https://squarp.community/u/mate_stubb)\ **Post date:** [January 15, 2024, 4:21pm UTC](https://squarp.community/t/big-red-arrow-on-startup/10711/3 "2024-01-15T16:21:38Z")
Thanks for the reply. I’ve sent a message to CS. ---
**Author:** ![system](https://squarp.community/user_avatar/squarp.community/system/32/2_2.png) [@system](https://squarp.community/u/system)\ **Post date:** [February 5, 2024, 4:21pm UTC](https://squarp.community/t/big-red-arrow-on-startup/10711/4 "2024-02-05T16:21:56Z")
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